Q: Is MOVOTOR an authorized dealer on the parts you sell? A: We guarantee all parts we sell to be genuine and authentic. We are a direct authorized dealer for every part we sell, or buy from a master distributor that is authorized. When you buy your parts from MOVOTOR, the manufacture of the part will offer you full support and your warranty will be valid and honored.
Q: How do I return a product purchased at this site? A: If you need to return or exchange an item, please contact us directly by email for assistance. Reserving the Right: This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
Q: Are all your items in stock?
A: Generally speaking, all of our items listed on the website are available.
Q: How long will it take to process the exchange or refund? A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
Q: Is my payment on your site secure?
A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
Q: What is your warranty policy? A: All of our lights and parts have one-year warranty, warranty covers damage during shipment and any defect or malfunction on the product, warranty doesn’t cover wear and tear, warranty starts on the first day of purchase.